IGA Liquor FAQ

How do I place an order on IGA Liquor?

Ordering on IGA Liquor is safe and easy. All you have to do is start your product search by clicking on the magnifying glass in the top left corner of the home page, fill out the product and location you are wanting to search then click on the “Add to Cart” button of your product of choice to place in your Shopping Cart. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

To check if we have a participating store delivering or have click and collect available in your area feel free to go to our find a store to search for your nearest available retailer. Please note that the Retailer can choose to decline the order if the delivery falls out side of their fulfilment area or state.

If we don’t have a store available in your area, send us an email with the area you are looking to purchase from and the name of your preferred store from our list of partners and we’ll let you know as soon as that store is available online.



Is it safe to order on IGA Liquor?

Yes, it is safe to order on IGA Liquor. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At IGA Liquor, we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.



Can I ship my order to an international location?

Currently we are only able to accept online orders for addresses within Australia.



Will I be charged sales tax on my IGA Liquor order?

All prices are inclusive of GST.



How can I pay for my order?

We accept all major credit cards, and Paypal. All payments are processed through a secured checkout process.



What currency are the prices listed in?

All prices are listed in AUD.



How do I track my order?

You will automatically receive an e-mail notification with the tracking number once your order has been processed.



I have placed an order but haven't received an order confirmation - is my order accepted?

Please check your e-mail spam filter first.



What can I do if I make a mistake with my order?

If you need to change or cancel your order, please email us at customer.support@shopmylocal.com.au or on 1300 000 113 with your order number in the subject line and we will try our best to accommodate your request.



How will my refund be paid (if applicable)?

Refunds are processed in the same tender as the original transaction. A credit card payment will only be refunded back onto the same credit card.



What is the delivery time?

During holiday or promotional periods (such as Black Friday and Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to significant increases in order volume. When your order leaves our stores, we will send you an e-mail.

We aim to deliver the next business day with local delivery providers after you have placed your order with us. If you haven't received your order at this point, please contact us at customer.support@shopmylocal.com.au or on 1300 000 113 and we will inform you of your tracking number.



Can I track my delivery?

Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.



My order seems to be delayed - what should I do?

If your delivery has not appeared after 7 business days, please contact us at customer.support@shopmylocal.com.au. Please include your order number. We will then investigate your order status and get back to you as soon as possible.



How much does delivery cost?

Delivery charges are determined by the seller.



I experience problems during checkout - what do I do?

Please try another browser, preferably Google Chrome, Safari or Mozilla Firefox.

If this doesn't help, there might be a technical error and we would love to hear from you, so we can solve the problem and help you finish your order.